7-Day Refund Policy
Watercloud International (Singapore) Pte. Ltd. · Effective 20 October 2026
Request window
Customers may request an eligible refund within seven calendar days of the original payment by emailing [email protected] with their order details.
Digital reports and manuals
Refunds may be approved for non-delivery, defective or inaccessible files, duplicate charges, or material mismatch with the description. A change of mind after successful access or download does not normally qualify, except where required by law.
Managed VPS subscriptions
For the first subscription payment, requests made within seven calendar days are assessed for non-provisioning, duplicate billing or a material service failure. Once service has been provisioned or used, change-of-mind refunds are not normally available. Cancellation of a subscription is separate from a refund and ordinarily prevents future renewals, not charges already incurred.
Physical products
Physical goods are subject to the separate Returns Policy, including remedies for faulty or misdescribed products.
Processing
Approved refunds are sent to the original payment method where possible. Bank and payment provider processing times vary. This policy does not override statutory rights.
These website policies should be reviewed by Singapore legal counsel before accepting customer payments.